Tonight when I got off the train at Roxbury Crossing, the elevator and escalator were both switched off, as they often are. There were no signs indicating an outage. The MBTA elevator hotline, updated 5 minutes before, did not list this station as being out.
I called the MBTA police to tell them I was at Roxbury Crossing and the elevator and escalator were both out. The officer said he'd transfer me to the right place.
He transferred me to customer service voicemail.
I called back, stated that voicemail wasn't going to get me out of the station. He stated that he'd send over an inspector.
The inspector came after about 15 minutes, walked over to the escalator and elevator, pulled out a key, and turned the power back on. I might add that he turned it back on while several able-bodied people were walking up the escalator. They jolted, then screamed at him that he might want to tell people before doing that.
The inspector then stated "these get turned off every day -- the highschool kids think it's funny."
He didn't offer me any sort of apology or acknowledgement that I'd been stranded on a platform, but rather yelled, "call the T" and ran out of the station.
Until you geniuses can figure out some way to make it so that only authorized T employees can turn off the power to the escalators and elevators, and so the elevator hotline can be aware if this has happened, my gimp ass would like to receive a free T pass each month. Please send it to the address below.
Thank you.
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