Representative: Yep, it shows that you're getting six free months.
Me: Was I supposed to have been billed for July though? That makes two charges now since I attended the focus group.
Representative: Oh, no, that shouldn't have happened. Here, I've extended your free period another month.
Me: Thanks. Is there any way you can credit me back the amount for this month? I'm not worried about whether I get five months or six months free, but this just happens to be a week I'm kind of short on cash...*
Representative: Oh, no problem then. OK, I just credited the amount back into your bank account.
Me: Wow, thanks!
Seriously, I don't think I've ever had a customer service person (well, at a company with more than a couple employees) handle a request so quickly and bullshitlessly. The phone call lasted 37 seconds. Very impressive.
*I'm refinancing my mortgage next week to get a way better rate, woohoo!, but need money for closing costs.