Dear IKEA,I recently purchased the Värde Counter Storage Unit (item number 94631707). The shopping experience went wonderfully smoothly, and I'm extremely happy with the final product.
That's not the point though. There's an intermediary issue that really needs revisiting. About a month ago, my family and I went to IKEA to get this piece, along with some other large pieces for our kitchen remodel. As we loaded the flat packs into our car from the cart, we noted the weight on each of them. One of the four boxes comprising this Värde storage unit was labeled as weighing 249 pounds, which I assumed must be the hardwood countertop. Not wanting to injure ourselves, we parked the car at home and called around to find professional movers to move the packages up the flights of stairs to our kitchen. This was something I didn't really mind doing, as I had purchased something that had a really heavy part, so this was to be expected, and I was happy to pay the movers.
Until I started unpacking the IKEA packages to assemble things a few days later. When I opened the 249-pound box, I found that it contained the 12 drawers that are part of this unit. In the box were 12 fronts, 12 backs, 24 sides and 12 bottoms. Which makes sense if one has just bought 12 drawers, but why the hell were they all in one box? Why could they not have been packed in three or four separate boxes, so that average homeowners could get the boxes into a house?
Of course, had I known what was in there, I could have opened the box and carried the pieces up in several trips, but it never crossed my mind that the 249-pound box contained more than one part. I didn't imagine that IKEA, famous for its streamlined shopping process and practical designs, would put 60 pieces of wood in one box so that it couldn't be lifted up flights of stairs by average people.
Please, consider a maximum weight-per-box whenever feasible. This stupid packing mistake made my piece of furniture cost an extra hundred dollars paid to the movers, which shouldn't have been necessary.
Sincerely,
eeka
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