The bills show up at my home address, saying I can pay online or send them a check. I don't use checks (other than the ING orange virtual check thingies), because it's not 1940, but I'm happy to pay them online. Only I can't figure out how. When I log into my account, there's an option for setting up my debit card to automagically pay my bills. Which, uh, no. I'm fine having autopay on stuff like Netflix and Speakeasy where I know it's going to be the same amount around the same time each month, but not cool with the fake internet pharmacy billing my card for whatever amount they choose whenever they decide to send me a med. Which, let me tell you, doesn't necessarily correlate with when said med would run out based on taking it according to the schedule on the label. Also, they seem to enjoy contacting my doctors and refilling my PRN drugs when I have plenty left and haven't asked them to do so. So no, not about to let them charge my card whenever they feel like it.
But I can't figure out how to pay the amount that I already owe online. They don't respond to e-mails, and they don't have a phone number. Well, they do have a well-hidden one that can be obtained by googling "Express Scripts phone number," but it's answered by a robot with no options other than pressing buttons to make the robot
Oh, while I'm bitching about Express Scripts, they don't have a means of using the service entirely by mail and/or phone, which means that employees without internet access at home have to type their drug labels into the puter at work or at a library or whatnot. (Remember that most of the employees of human services agencies aren't people like me, but rather are doing the really important work like giving people showers and cooking dinner -- very common especially for older staff to not be computer users.) I personally wouldn't give a rat's ass if anyone saw me ordering meds, but I think it's disrespectful for that to be people's only option, especially for people from cultures where they aren't as down with letting random people know what meds they take.