Hi, and thanks for your e-mail. While I appreciate your efforts, my spouse IS FEMALE, and her name is Maura Shira, not "Mr. Shira" as you referred to her in your e-mail. The credit I received is issued to "Locke Shira." I'm not even sure who this is, and this person is certainly not a member of my family. Again, your airline can really use some training in GLBT sensitivity, as I said in my original e-mail. Not very many straight people use the term "spouse," and it's homophobic to assume the gender of one's spouse when someone does use the term. Can you please issue the voucher to the correct person and do whatever you can to ensure that Delta staff get some training in being respectful of GLBT people? Thanks.
Their response:
Dear Ms. Shira,
RE: Case Number 642679
Thank you for contacting us concerning the name on the e-credit vouchers. On behalf, of Delta Air Lines, I sincerely apologize for the inconvenience caused due to our procedures.
Unfortunately, there must have been an oversight on my part and I regret that your spouse was addressed incorrectly. However, we will issue a voucher for Ms. Maura Spouse correctly and I will send you a copy of her voucher to the email address given on file. Please note the voucher
number and associated Terms and Conditions will be arriving in a separate email. I encourage you to add Delta Air Lines to your receiver list so the voucher document is not misdirected to your spam folder. Please keep the voucher number and the Terms and Conditions since the
number is required for redemption. It is also important to remind you that there is no Direct Ticketing fee for reservations confirmed online at delta.com.
Ms. Shira, thank you, again, for your email concerning the name on the
e-credit vouchers. We appreciate your interest in our company.
Sincerely,
Sam P. Rosario
Coordinator, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines
My reply:
Thank you for correcting the name on the voucher. This is much appreciated. However, in both of your e-mails, you've continued to ignore the homophobia on your part in assuming my spouse must be male, as well as the homophobia on the part of the flight attendant in referring to my spouse repeatedly as "your friend," as well as the flight attendants ignoring the passengers seated next to me who made homophobic comments throughout the flight. Is there a Delta policy regarding just completely ignoring homophobia and pretending it doesn't exist in the world? Also, you've not yet addressed my suggestion regarding Delta providing some training to employees regarding GLBT sensitivity. What training does Delta currently provide?
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