About two milliseconds later, this e-mail showed up:
Dear Constituent, Thank you for contacting the Mayor's Hotline about a missed trash or recycling collection. Your service request, opened on 9/13/10 at 9:07 PM, is case number 101000179683. Our Public Works Department collects most missed trash or recycling within two business days. In the event the materials are unacceptable for collection you will receive an email stating the reason why materials were not collected. If you have any questions about the case, please contact the Mayor's Hotline at (617) 635-4500. We are available 24 hours a day, seven days a week to answer any questions or handle any City service issues you may have. You can also track the status of your request online by going to the following site: http://www.cityofboston.gov/mayor/24. Just enter the case number and the email you used to submit this request. Sincerely, Mayor's Hotline Staff
Um? Sure, I know they have my e-mail address because I pay my property taxes through the website, but what are they doing cross-referencing it and e-mailing me about the complaint they wouldn't actually allow me to make? Also, it's a three-family house, and I didn't tell them which unit I was. What if they had had someone else's e-mail in my building? I don't want them e-mailing my neighbors about calls I make. I don't even want them e-mailing me when I haven't given them permission to do so. WTF, mayor's office?